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- SplitWise Canada
- SplitWise Technologies Inc.
- +1 416 555 0187
- [email protected]
- 123 King Street West, Suite 400, Toronto, ON M5H 3T9
- Canada
- Mon-Fri: 9:00 AM - 6:00 PM EST
- Business Number (BN): 360975257RC6804
- Ontario Corporation Number: 527237791
- When you select a service or subscription on SplitWise Canada, you are making an offer to purchase subject to these terms. All prices are in Canadian dollars and may be subject to applicable taxes. We reserve the right to refuse or cancel any order. By completing checkout, you agree to our Terms of Service and Privacy Policy.
- Payment for SplitWise Canada services is processed through the payment method you choose at the time of booking or checkout. We accept major credit cards and other payment methods shown on the payment screen. All amounts are displayed in Canadian dollars and include applicable taxes unless otherwise stated. You must provide accurate billing information and ensure that your payment method has sufficient funds or credit for the total amount. If a payment is declined, your service request may be placed on hold until the payment issue is resolved. For most service bookings, we will charge your payment method when you confirm the request. Some services may require a deposit or full payment at the time of booking, and this will be clearly shown before you confirm. If you choose a payment plan or split payment option, the schedule and amounts will be shown in the request summary. You are responsible for paying all amounts when they become due. If you fail to pay an amount by the due date, we may suspend your access to the service or cancel the request. You may request a refund or cancellation according to our refund and cancellation policy. If you cancel a service before it has been performed and before any non-refundable reservation has been confirmed, you may be eligible for a refund of the amount paid, minus any non-refundable deposit or processing fee. If you cancel after a service has been performed or after a non-refundable reservation has been confirmed, you may not be eligible for a refund. We will process approved refunds to the original payment method within a reasonable time, usually within five to ten business days. If you believe there is an error on your payment statement or if you have a question about a charge, please contact our support team as soon as possible. You can reach us by email at [email protected], by phone at +1 416 555 0187, or through the contact form on this site. We will review your payment record, explain the charge, and help you resolve any dispute. We do not store your full payment card details on our servers; payment processing is handled by a secure third-party provider. You are responsible for protecting your account credentials and for notifying us immediately if you suspect unauthorized use of your account or payment method.
- Your booking is fulfilled when your account is activated and you can access the shared expense tools described in your selected plan. Activation normally happens within a few minutes after payment is confirmed, but may take longer if additional verification is required. You are responsible for providing accurate account information and keeping your login credentials secure. If you cannot access the service after payment, contact us immediately through the contact page so we can investigate and restore access. We do not offer physical fulfillment for this service, and no shipping address is required.
- When you use SplitWise to organize shared expenses, you may cancel a group plan or request a refund if you follow the steps outlined in our refund and cancellation policy. Cancellation requests should be sent through our contact form or by email, and we will confirm receipt. Refunds are only available for payments that were processed through our platform and are subject to review. We do not offer refunds for services that have already been fully delivered or for amounts that were settled directly between group members outside our system.
- After you complete the booking process, you will see a confirmation screen and receive a confirmation email at the address you provided. This confirmation summarizes your selected plan, the start date, and the total amount charged. Please keep this confirmation for your records. If you do not receive a confirmation email within one hour, check your spam folder and then contact our support team. Your service is considered active from the moment the confirmation is issued, unless we notify you otherwise. You can cancel or change your booking according to the refund and cancellation policy available on our legal page.
- If you need to cancel a booking or request a refund, please contact our support team with your group details and the reason for your request. We will review your case and respond within a few business days. Refunds may be issued to the original payment method when eligible. Please note that cancellation after a service has been provided may not qualify for a refund. We encourage you to reach out before the scheduled settlement date if you anticipate any changes.
- SplitWise offers a service that helps groups coordinate shared expenses, but we do not book appointments or reservations on your behalf. You can use our platform to create a shared plan, invite members, and track contributions in real time. If you need to adjust a plan, you can do so from your dashboard or by contacting us. Our service is designed for informational and organizational purposes only, and we do not provide legal, financial, or tax advice.
- Changes to a shared expense plan can be made by the group organizer or any member with appropriate permissions. To request a change, use the edit function in your account or contact our support team. We will apply changes as soon as possible, but some adjustments may require confirmation from all group members. If a change affects payments or settlements, we will notify affected members. We reserve the right to limit changes that could disrupt the integrity of the group record.
- Support and contact terms for SplitWise Canada describe how you can reach us about shared expense tracking, service bookings, payment questions, refunds, cancellations, and account corrections. You can contact support through the contact page, and we will use the email address or phone number you provide to respond to your request. Your use of the support channel is part of your relationship with SplitWise Canada and is subject to our terms of service and privacy policy. When you submit a support request, you agree to provide accurate information and not to send unlawful, abusive, or misleading content. We may need to verify your identity or your connection to a shared expense group before we can discuss account-specific details. For service bookings, support can help with selection, scheduling, rescheduling, cancellation, and refund eligibility, but the final decision is based on the booking and refund terms applicable to your purchase. We do not guarantee same-day responses, and we do not provide financial, tax, or legal advice through the support channel. If you request a correction to your personal information, we will follow our privacy and consent practices and may ask you to confirm the correction through the contact form. Support messages are stored for a reasonable period to maintain service quality and resolve follow-up questions. You may request an internal review if you disagree with a support decision; that review will be handled by a different team member and will not change any legal rights you may have. We may update these support and contact terms from time to time, and the current version will be available on the legal information page. By using the support channel, you acknowledge that you have read and understood these terms. For urgent account security concerns, please contact us as soon as possible and include enough detail to help us investigate, but do not share your password or full payment card details. SplitWise Canada aims to provide clear, fair, and practical support for all users of the shared expense tracking service.
